The Power of Power
Power can and will bring out the best of us and the worst of us.   “With great power, comes great responsibility” -Voltaire   When someone earns legitimate power (power that [...]
Read More
Case Study: Be Careful With A “Tricky Sales Pitch”
This weekend, walking around Costco we ran into one of the vendors who is there through the weekend. As we were walking by, the salesperson said “Hey, we are showing [...]
Read More
Care for Your Clients
In a world where the internet of things (IOT) is at the tips of everyone’s fingers, at all times, customer service takes on an entire new meaning. What is one [...]
Read More